Introduction
Mass Haulers LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal data we collect. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and our mobile messaging services.
SMS/Text Messaging Privacy (Twilio Disclosure)
We value your privacy regarding our SMS notification services. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (Email and Phone Number).
- Pickup and Delivery location data.
- Billing and payment information.
- Driver documentation (for career applicants).
How We Use Your Information
We use the information we collect to:
- Process and schedule freight hauls.
- Send automated ETA alerts and "1-Hour Heads Up" notifications to Receivers.
- Facilitate digital Bill of Lading (BOL) signatures.
- Improve our application's performance via internal testing.
Opt-In & Opt-Out of SMS
By providing your phone number during the booking process or carrier registration, you consent to receive operational SMS alerts related to your load status.
Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.
Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.
Data Security
We implement industry-standard security measures, including SSL encryption and secure database protocols via Supabase, to protect your data from unauthorized access or disclosure.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Mass Haulers LLC
5 Mulberry Ct, Cedar Crest, NM 87008
Phone: (505) 460-2678